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Gas Leak Safety

Your safety is our priority. If something doesn’t seem right with your gas, use these four quick checks.

1Smell: Something Doesn’t Smell Right

A strong, unusual smell around your bottle, regulator or appliances is the most common sign of a leak.
What to do
  1. Move away from the area
  2. Keep everyone else back
  3. Don’t use flames, switches, or appliances
  4. If it feels safe, turn the bottle valve off
  5. If the smell continues → call a licensed gas fitter/plumber.

2 Sound:Hissing or Whistling

Gas escaping often makes a soft hissing sound near the cylinder, connection point, or pipework.
What to do
    1. Step back immediately
    2. Keep ignition sources far away
    3. If you can access it safely, turn off the valve
    4. If the sound doesn’t stop, or you don’t feel safe →
      call a licensed gas fitter.

3 Valve: Something Off at the Connection

If you suspect the connection isn’t sealed properly, you can do a quick basic check:
Check
  1. Turn off the gas at the valve
  2. Brush a little soapy water around the connection
  3. Bubbles forming indicate a leak
What to do

If bubbles appear or the valve won’t shut off cleanly:

  • Leave it turned off

  • Keep the bottle outdoors and upright

  • Do not reconnect the bottle

  • Contact a licensed gas fitter if the leak continues (or we can bring you in contact with someone at your expense)

3 Fire: Flames or Heat Near the Cylinder

Fire near a gas bottle is an emergency.
What to do
    1. Evacuate immediately
    2. Call 000 and say it involves LPG
    3. Only turn off the valve if you can safely reach it
    4. If gas is burning directly from a leak, do not extinguish the flame — stay back and let it burn
    5. Keep away from any cylinder exposed to heat
    6. Never reuse a bottle involved in a fire
When to Call Emergency Services Immediately

Call 000 immediately if there is fire or flames involved.

If there is no fire, but you suspect a gas leak:

      • Move away from the area

      • Turn off the cylinder valve only if safe to do so

      • Keep ignition sources well away

      • Contact your gas supplier or a licensed gas fitter for advice

If you ever feel unsafe, remove yourself from the area first. Safety comes first.

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